How to File a Cyber Crime Complaint Online in India

In today’s digital world, cybercrimes like online fraud, hacking, social media harassment, and identity theft are increasing rapidly. Whether you are a victim of a fake website scam, WhatsApp fraud, or online banking fraud, it is crucial to report it immediately. The Indian government has made it easier to file a cybercrime complaint online through the National Cyber Crime Reporting Portal.

In this blog, we’ll guide you step-by-step on how to file a cybercrime complaint online, what documents you need, and where to follow up.


What is a Cyber Crime?

Cybercrime refers to any illegal activity that involves a computer, mobile, or the internet. Some common types include:

  • Online financial frauds (UPI fraud, credit/debit card fraud)

  • OTP fraud or KYC update scam

  • Cyberbullying, stalking or harassment

  • Identity theft or impersonation

  • Hacking, ransomware, or phishing

  • Fake job offer scams

  • Online sextortion or threats

  • Social media misuse or morphing of images


Where to File a Cyber Crime Complaint Online?

You can register your complaint on the official government website:

National Cyber Crime Reporting Portal (Ministry of Home Affairs):
https://cybercrime.gov.in/


Documents Required Before Filing Complaint

Before filing a complaint, keep the following documents ready:

For Financial Fraud:

  • Bank statement or payment receipt

  • Screenshot of transaction

  • Name and number of fraudster

  • UTR number (if available)

For Social Media Crime:

  • Screenshot of the post/profile

  • URL of the post/profile

  • Email or SMS received

For Email Fraud or Phishing:

  • Original email with headers

  • Screenshot or print of the email

  • Screenshot of any attachment or suspicious link


How to File a Cyber Crime Complaint Online: Step-by-Step

Step 1: Visit the Portal

Go to https://cybercrime.gov.in and click on “File a Complaint.”

Step 2: Choose Complaint Type

There are two major categories:

  • Women/Child Related Complaints

  • Other Cyber Crime (financial fraud, hacking, etc.)

Choose the appropriate option based on your case.

Step 3: Accept Terms and Click “I Agree”

You will be asked to agree to the terms of use. Click “I Accept” and proceed.

Step 4: Register/Login

You need to register with your mobile number and verify it via OTP. Then, fill in your name, email, and address.

Step 5: Fill the Complaint Form

Include the following:

  • Incident date and time

  • Description of the incident

  • Details of the suspect (if known)

  • Evidence such as screenshots, email headers, UTR number, etc.

Step 6: Upload Supporting Documents

Attach your evidence like photos, receipts, chat screenshots, and emails.

Step 7: Submit the Complaint

Click on “Submit,” and you will receive a complaint reference number (acknowledgment).


Offline Option: Where Else Can You File a Complaint?

If you are unable to file online, you can go to:

  • The nearest Police Station

  • A Cyber Crime Police Station in your city

(Write a detailed complaint and carry copies of all evidence.)


How to Track Cyber Crime Complaint Status?

Visit: https://cybercrime.gov.in/Webform/Crime_Status
Enter your complaint reference number and registered mobile number to track the status.


Tips for a Strong Cyber Crime Complaint

  • Be clear and detailed in your explanation

  • Report as soon as the incident occurs

  • Avoid deleting original evidence

  • Preserve all chats, emails, or transaction messages


Important Cybercrime Helpline Number

1930 – Cyber Financial Fraud Helpline (Available 24x7)
If you’re a victim of a financial scam, call this helpline immediately to block the transaction.


Disclaimer:

This blog is intended for informational and educational purposes only. It is not a substitute for formal legal advice or a lawyer-client relationship. Cyber law cases can be complex and may require specific legal assistance. 

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